bigbd Privacy Policy — How We Protect Your Data

This Privacy Policy describes how bigbd ("we", "us", "our") collects, uses, stores, and protects personal information provided by users ("you", "your") of the bigbd platform at bigbd.ws. This Policy applies to all users of the bigbd website and services, including all players registered in Bangladesh. By registering an account or using any part of the bigbd platform, you acknowledge that you have read and understood this Privacy Policy.

bigbd is committed to handling your personal data responsibly and in accordance with applicable data protection principles. We collect only the information we genuinely need to provide our services, verify your identity, process your payments, and fulfil our legal obligations. We do not collect personal data speculatively or share it for commercial gain with third parties outside of the limited circumstances described in this Policy.

bigbd collects personal information at the point of registration and during your use of the platform. The categories of information we collect include:

• Identity information: full name, date of birth, national ID number or passport number (collected during KYC verification for withdrawals above set thresholds).
• Contact information: mobile phone number registered with your account and, where provided, an email address.
• Financial information: records of deposits, withdrawals, bets placed, and winnings. We do not store your bKash, Nagad, Rocket or card credentials — payment processing is handled by the respective payment providers.
• Technical information: IP address, device type, operating system, browser type, and session data collected automatically when you access bigbd.
• Usage information: game history, betting patterns, platform interaction logs, and responsible gaming tool settings associated with your account.

Where bigbd requests identity documents for KYC purposes, those documents are processed solely for age and identity verification and are stored securely. Copies of identity documents are retained only for the period required to comply with our legal obligations and are then permanently deleted.

bigbd uses the personal information we collect for the following purposes. We process your data only where we have a legitimate purpose to do so:

• Account creation and administration — to create and maintain your bigbd account, manage your balance, and provide access to all platform features.
• Identity and age verification — to verify that you meet the eligibility requirements to use bigbd, including the minimum age of 21 years.
• Payment processing — to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records as required by applicable regulations.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, and other misuse of the platform.
• Responsible gaming — to monitor gaming patterns, apply self-exclusion and deposit limit settings, and identify players who may need support in line with our responsible gaming commitments.
• Platform improvement — to analyse how users interact with bigbd so we can improve the performance, usability, and content of the platform for all players in Bangladesh.

bigbd does not use your personal information for unsolicited marketing communications unless you have explicitly opted in to receive such communications. Where you have opted in, you may withdraw your consent at any time by contacting bigbd support.

bigbd does not share your personal information with third parties except in the following limited circumstances:

• Payment processors — bigbd shares the minimum transaction data required with payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to process your deposits and withdrawals. These providers operate under their own privacy policies and are not permitted to use your data for any purpose other than processing the specific transaction.
• Game software providers — bigbd shares anonymised session and game data with licensed game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi) for the purpose of game delivery, fair play certification, and technical support. Game providers do not receive personally identifiable information.
• Legal and regulatory obligations — bigbd may be required to disclose personal data to law enforcement, regulatory authorities, or financial intelligence units where we are legally obligated to do so. We will comply with such lawful requirements.
• Fraud prevention services — bigbd may share data with specialist fraud detection services to help identify and prevent fraudulent activity on the platform. Any such sharing is conducted under strict data processing agreements.

Where bigbd engages third-party service providers who process personal data on our behalf, we require them to operate under strict contractual obligations that limit their use of that data to the specific services they provide to us. They are not permitted to use your data for their own purposes.

All financial transactions on bigbd are conducted in Bangladeshi Taka (BDT). bigbd maintains records of all deposits, withdrawals, and betting transactions associated with your account for regulatory compliance and dispute resolution purposes. These records are maintained securely and retained for the period required under applicable financial record-keeping obligations.

bigbd does not store your mobile banking PINs, card numbers, CVV codes, or any other payment authentication credentials. When you initiate a payment via bKash, Nagad, Rocket, or Upay, you are redirected to or interact directly with that provider's own secure payment interface. Your payment credentials are entered directly into the payment provider's system, not bigbd's, and are never visible to bigbd.

bigbd uses cookies and similar tracking technologies to operate the platform, maintain session security, and understand how users interact with our services. The types of cookies we use include:

• Essential cookies — required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how users navigate bigbd so we can identify usability issues, improve performance on Bangladeshi mobile connections, and optimise the platform experience for our players.
• Preference cookies — used to remember your settings and preferences, such as language selection, so that you do not have to re-enter them on each visit.

Most browsers allow you to control cookies through their settings. Disabling essential cookies will prevent bigbd from functioning correctly. Disabling analytics or preference cookies will not prevent you from using the platform but may affect the quality of your experience.

bigbd retains your personal data for as long as your account is active and for such additional period as may be required by applicable law. In general, financial transaction records and identity verification documents are retained for a minimum period of five years from the date of the relevant transaction or the date of account closure, whichever is later, in order to comply with financial record-keeping obligations.

When data is no longer required for the purpose for which it was collected and no legal retention obligation applies, bigbd will delete or anonymise that data in a secure manner. You may request information about the specific retention periods applicable to your data by contacting bigbd support at [email protected].

You have rights regarding the personal data that bigbd holds about you. bigbd will respond to any valid request within 30 days of receipt. Your rights include:

• Right of access — you may request a copy of the personal data bigbd holds about you, including a description of how it is used and with whom it is shared.
• Right to rectification — if any personal data bigbd holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure — subject to legal retention obligations, you may request that bigbd delete your personal data. Requests will be fulfilled within 30 days where no legal basis exists for continued retention.
• Right to restrict processing — in certain circumstances, you may request that bigbd restrict its processing of your personal data while a query or complaint is being investigated.
• Right to withdraw consent — where you have given consent for bigbd to process your personal data for a specific purpose (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact bigbd support at [email protected]. Please include your registered mobile number and a clear description of your request. bigbd may need to verify your identity before processing your request in order to protect the security of your account data.

bigbd implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL encryption across all pages and connections, OTP-based verification for logins from new or unrecognised devices, server-side access controls that restrict internal access to personal data on a need-to-know basis, and regular security reviews of our systems and processes.

While bigbd takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data security incident that affects your personal information, bigbd will take prompt action to contain the incident, assess the impact, and notify affected users as required. If you suspect that your bigbd account has been compromised, please contact [email protected] immediately.

bigbd is strictly an adult platform. Access to bigbd by persons under the age of 21 is prohibited. bigbd takes its obligations in respect of protecting minors seriously and applies age verification procedures at the point of registration and, where required, at the point of withdrawal. If bigbd identifies that a minor has accessed the platform, that account will be immediately closed, all transactions will be voided, and any deposited funds will be returned to the originating payment method after the completion of necessary verification. We encourage parents and guardians in Bangladesh to use parental control tools to prevent minors from accessing online gambling platforms.

bigbd reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide reasonable advance notice to registered users by publishing the updated policy on bigbd.ws and, where practicable, by notifying users through their registered contact details. The date of the most recent update is displayed at the top of this page.

Your continued use of bigbd following the publication of an updated Privacy Policy constitutes your acceptance of the updated Policy. We recommend that you review this page periodically so that you are aware of the current version. If you do not agree with any change to this Policy, you should stop using bigbd and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bigbd handles your personal data, please contact the bigbd support team. We aim to respond to all privacy-related queries within 30 days of receipt.

Privacy enquiries: [email protected]. Please include your registered mobile number and describe your query clearly so that we can assist you as efficiently as possible. bigbd support is available 24 hours a day, 7 days a week, to assist players across Bangladesh.